
Put two electric bikes side by side with identical 500 watt-hour packs and you can still end up with a forty percent difference in how far each one carries the same rider on the same road. The number on the sticker is a fuel tank measurement, nothing more, and everything that happens between the pack and the pavement is decided by the motor, the gearing, the tires, the terrain and the setting the rider actually leaves the bike in. A careful reader treats watt-hours as the start of the arithmetic rather than the answer.
Volts multiplied by amp-hours gives watt-hours, so a 36 volt pack rated at 14 amp-hours holds roughly 500 watt-hours, and a 48 volt pack at 10.5 amp-hours holds about the same. If a listing quotes only amp-hours, it is either careless or hoping you will compare a 48 volt battery against a 36 volt one and conclude the smaller number is smaller capacity. Do the multiplication yourself before anything else. The Department of Energy is the federal body that tracks energy storage and battery performance, and watt-hours are the unit that makes two very different packs directly comparable.
The consumption side is where the two bikes diverge. A rider drawing a steady 10 watt-hours per mile on flat pavement in the lowest assist will see something close to fifty miles from that 500 watt-hour pack. The same rider on the same bike, in the top assist setting, on rolling terrain, with a load of groceries and a headwind, may be spending 25 watt-hours a mile, which is twenty miles and a walk home. Neither figure is dishonest. They describe different rides.
Manufacturer range claims are almost always generated in the lowest assist level, on level ground, with a light test rider, tires at maximum pressure and no cargo. That is a legitimate best case, and most brands say so in small print under the number. The useful move is to look for the bottom of the quoted range rather than the top, then knock something off it for your own weight, your hills and the setting you will honestly use, which for most people is the middle one, not the first. A 180 pound rider on a 60 pound cargo bike with a child seat is asking the motor to move roughly twice what the test rider did.
Tire choice quietly changes the math too. Wide, knobby tires at low pressure eat range on pavement; a smooth 2.4 inch tire at the pressure printed on the sidewall gives some of it back. Ask the shop what watt-hours per mile customers actually report on that model, because good mechanics track this.
Lithium cells slow down when they are cold, and the effect shows up as reduced available capacity rather than permanent damage. A pack that delivers full range at 70 degrees will commonly give noticeably less in the twenties and thirties, and the display may show the loss as an unusually fast drop in the first mile before settling. The fix is simple and mechanical: store the battery indoors, install it just before you ride, and let the pack warm from the ride itself. Riders who do this see most of the winter deficit disappear, and the capacity returns in full once temperatures climb.
Two identical packs age very differently depending on how they are treated. Sitting at one hundred percent for weeks, being run to zero repeatedly, and charging in a freezing garage all shorten calendar life; charging to roughly eighty or ninety percent for daily use, topping to full only before a long ride, and storing at a partial charge in a heated space all extend it. Many chargers and apps now offer a charge limit setting, and it is worth using. Slow charging on the standard charger is kinder than the optional fast one.
The other half of that question is supply. Ask, before you buy, whether the pack is a proprietary shape unique to that frame or a common format, what a replacement costs today, and how long the maker has been selling that same battery. A brand that still stocks packs for a bike it discontinued five years ago is telling you something no spec sheet can. Look for UL 2849 certification on the system while you are at it, and buy replacements from the manufacturer rather than a marketplace seller.
A pack that is sized for the ride you actually take, charged with a little restraint and brought indoors in January, will outlast the tires, the chain and probably the brake rotors. That is the comparison worth making at the shop: not which battery is biggest, but which one will still be easy to replace when the bike is worth keeping.